If you haven't already, you will need to click/tap on the Download button below to download. Run the SurfaceDiagnosticToolkitSA.exe file on your Surface device. If prompted by UAC, click/tap on OK. Click/tap on Proceed. (see screenshot below). Do step 6 (Run all tests). Most common issues can be solved by running the Surface Diagnostic Tool. Before you start a service order, download and run the tool on your Surface. Download the Surface Diagnostic Tool.
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The Microsoft Surface Diagnostic Toolkit for Business (SDT) enables IT administrators to quickly investigate, troubleshoot, and resolve hardware, software, and firmware issues with Surface devices. You can run a range of diagnostic tests and software repairs in addition to obtaining device health insights and guidance for resolving issues.
Specifically, SDT for Business enables you to:
Primary scenarios and download resources
To run SDT for Business, download the components listed in the following table.
Supported devices
SDT for Business is supported on Surface 3 and later devices, including:
Installing Surface Diagnostic Toolkit for Business
To create an SDT package that you can distribute to users in your organization:
Installing using the command line
If desired, you can install SDT at a command prompt and set a custom flag to install the tool in admin mode. SDT contains the following install option flags:
To install SDT from the command line:
Locating SDT on your Surface device
Both SDT and the SDT app console are installed at
C:Program FilesMicrosoftSurfaceMicrosoft Surface Diagnostic Toolkit for Business .
In addition to the .exe file, SDT installs a JSON file and an admin.dll file (modulesadmin.dll), as shown in figure 2.
Figure 2. Files installed by SDT
## Preparing the SDT package for distribution
Creating a custom package allows you to target the tool to specific known issues.
Language and telemetry settings
When creating a package, you can select language settings or opt out of sending telemetry information to Microsoft. By default, SDT sends telemetry to Microsoft that is used to improve the application in accordance with the Microsoft Privacy Statement. If you wish to decline, clear the check box when creating a custom package, as shown below. Or clear the Send telemetry to Microsoft check box on the Install Options page during SDT Setup.
Note
This setting does not affect the minimal telemetry automatically stored on Microsoft servers when running tests and repairs that require an Internet connection, such as Windows Update and Software repair, or providing feedback using the Smile or Frown buttons in the app toolbar.
Figure 4. Select language and telemetry settings
Windows Update page
Select the option appropriate for your organization. Most organizations with multiple users will typically select to receive updates via Windows Server Update Services (WSUS), as shown in figure 5. If using local Windows Update packages or WSUS, enter the path as appropriate.
Figure 5. Windows Update option
Software repair page
This allows you to select or remove the option to run software repair updates.
Figure 6. Software repair option
Collecting logs and saving package page
You can select to run a wide range of logs across applications, drivers, hardware, and the operating system. Click the appropriate area and select from the menu of available logs. You can then save the package to a software distribution point or equivalent location that users can access.
Figure 7. Log option and save package
Next stepsChanges and updatesVersion 2.42.139.0
Release date: September 24, 2019
This version of Surface Diagnostic Toolkit for Business adds support for the following:
Version 2.41.139.0
Release date: June 24, 2019
This version of Surface Diagnostic Toolkit for Business adds support for the following:
Microsoft Diagnostic Toolkit Windows 10Version 2.36.139.0
Release date: April 26, 2019
This version of Surface Diagnostic Toolkit for Business adds support for the following: Microsoft Surface Diagnostic Toolkit Download
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